Revinate May 4, 2016
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2018 Global Hotel Reputation Benchmark Report
Revinate analyzed reviews from over 138,000 hotels in 200 countries to show how your hotel's online reviews compare to those of your competitors.
Revinate Exclusive: Top 5 Globally Trending Topics in Guest Reviews
Revinate Reputation’s sentiment analysis helps hoteliers understand which services and amenities are most important to their guests. Keep reading to see the top 5 trending topics in guest reviews!
Excellence in Reputation Management - UK Guest Satisfaction Data
Reviews, reputation and ratings are the 3Rs that potential guests consider when making the decision to book with one property over another.
One Example of How NOT to Respond to Negative Reviews
The owner of a tapas restaurant recently posted an 895 word response on TripAdvisor after a customer criticized its portion sizes online. The hungry customer wrote a short review about the...
How (and When) to Respond to Positive Hotel Reviews
When asked about review responses, we used to recommend that hoteliers respond to as many reviews as they can, within their own time and resource constraints. However, the results of a 2016 study...
5 Hotel Online Reputation Mistakes You Might Be Making
The importance of online reputation management is no longer disputable. It’s also easy to make mistakes, as many hoteliers have found, as the wrong response can get a lot of bad press. Here are...
Report: 78% of All Online Hotel Reviews Come From the Top Four Sites
In 2014, Revinate performed a deep analysis of its online review data and evaluated more than 20 million reviews from 80,000 properties in 125 countries. Last month, we released the 2017 edition...
Global Hotel Reputation Benchmark Report 2017
With over 30,000 hotel customers all over the world, Revinate has amassed over 220 million reviews in its seven years of service to hotels—nearly 40 million of those in 2016 alone. This is a deep...
Hotel Reviews: How Guests Rate Their Experiences in European Hotels
Revinate Heroes: Mark Anderson, Deputy General Manager - Commercial, Royal Garden Hotel
Of the modern traveler, Mark Anderson says, “The old business and leisure model is disappearing. It used to be that..."
Amplifying Your Guest Voice
We’ve spent a lot of time on this blog explaining topics like the influence reviews can have on hotel bookings and managing your online reputation as a form of digital marketing. But, what we want...
One Weird Way New Reviews Can Hurt Your Hotel’s TripAdvisor Ranking
In general, it’s a great idea to encourage guests to write online reviews, as it’s one of seven ways to improve your hotel’s ranking on sites like TripAdvisor. As a refresher, the full makeup of...
The Germany Papers: Data and Expert Opinions About the German Hotel Market
In total, we have analysed data of more than 4500 hotels in Germany and grouped them into 11 key markets. We also asked several industry leaders to provide us with their take.
6 Questions Hoteliers Should Ask Before Buying a Guest Feedback Management Solution
How to Respond to Negative Hotel Reviews
Future guests look at online reviews when booking a hotel. Your response to negative reviews is critical. Here's how to respond to negative hotel reviews.
Have It Your Way: Announcing Custom Dashboards
We’ve heard it from our customers: hoteliers are extremely busy. It’s important for you to have an easy, at-a-glance way to quickly assess the status of your hotel’s reputation and take action to...
Fewer Review Responses Linked to Lower Average Ratings
This is an excerpt of our 2014 Hotel Reputation Benchmark Report, which is designed to provide benchmarking guidelines for hoteliers, so they can assess and improve their own performances. CLICK...
How review sites can protect against fake hotel customer reviews
Recently, an article published in ehotelier alleged that around 20% of online hotel customer reviews may be unreliable or fake, according to research conducted by Dr Markus Schuckert and Professor...
Definitive Guide to Guest Feedback
How to respond to online reviews and other online reputation management best practices for hoteliers.
3 Takeaways for Hotels: How UC Davis Mismanaged its Online Reputation