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One Example of How NOT to Respond to Negative Reviews
One Example of How NOT to Respond to Negative Reviews

The owner of a tapas restaurant recently posted an 895 word response on TripAdvisor after a customer critic...

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How (and When) to Respond to Positive Hotel Reviews
How (and When) to Respond to Positive Hotel Reviews

When asked about review responses, we used to recommend that hoteliers respond to as many reviews as they c...