Reputation

All content for hotel online reputation management, including reviews management and TripAdvisor performance.

  • There’s no cheating hard work

    There’s no cheating hard work

    A federal court ruling against Meriton Property Services shows there are no shortcuts when it comes to your online reputation. The company was fined $3 million for manipulating reviews on TripAdvisor.

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    Insiders Blog: Top 5 Globally Trending Topics in Guest Reviews

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  • Understanding Trends in Guest Feedback

    Understanding Trends in Guest Feedback

    It’s important for hoteliers to understand how they’re faring against the competition. Take a look at a few of the many insights available in our Global Hotel Reputation and Surveys Benchmark Reports.

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  • 2018 Global Hotel Surveys Benchmark Report

    2018 Global Hotel Surveys Benchmark Report

    Revinate's inaugural 2018 Global Hotel Surveys Benchmark Report is now available for download! Access the report today to learn about the results of our analysis of 20 million surveys in 2017.

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  • A Deep Dive into 2017’s Top 5 Globally Trending Topics

    A Deep Dive into 2017’s Top 5 Globally Trending Topics

    We're drilling down on the most popular topics in guest reviews and sharing each topic's sentiment to provide hoteliers with some actionable advice for improving guest satisfaction.

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  • 2018 Global Hotel Reputation Benchmark Report

    2018 Global Hotel Reputation Benchmark Report

    Revinate analyzed reviews from over 138,000 hotels in 200 countries to show how your hotel's online reviews compare to those of your competitors.

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  • Revinate Exclusive: Top 5 Globally Trending Topics in Guest Reviews

    Revinate Exclusive: Top 5 Globally Trending Topics in Guest Reviews

    Revinate Reputation’s sentiment analysis helps hoteliers understand which services and amenities are most important to their guests. Keep reading to see the top 5 trending topics in guest reviews!

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  • Excellence in Reputation Management - UK Guest Satisfaction Data

    Excellence in Reputation Management - UK Guest Satisfaction Data

    Reviews, reputation and ratings are the 3Rs that potential guests consider when making the decision to book with one property over another.

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  • One Example of How NOT to Respond to Negative Reviews

    One Example of How NOT to Respond to Negative Reviews

    The owner of a tapas restaurant recently posted an 895 word response on TripAdvisor after a customer criticized its portion sizes online. The hungry customer wrote a short review about the...

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  • Revinate Heroes: Dave Waymire, General Manager, Hotel Fort Wayne

    Revinate Heroes: Dave Waymire, General Manager, Hotel Fort Wayne

    “Leading in hospitality is about the people,” says Dave Waymire, General Manager of Hotel Fort Wayne in Indiana. “You can have the prettiest building or the best location on the planet. But..."

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  • How (and When) to Respond to Positive Hotel Reviews

    How (and When) to Respond to Positive Hotel Reviews

    When asked about review responses, we used to recommend that hoteliers respond to as many reviews as they can, within their own time and resource constraints. However, the results of a 2016 study...

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  • [Infographic] The Hotel Industry of 2020

    [Infographic] The Hotel Industry of 2020

    Today’s hotels are facing an increase in rapidly developing technology and ever more demanding customers. But what do we expect the guest of 2020 to look like and what technology do hoteliers need to

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  • 5 Hotel Online Reputation Mistakes You Might Be Making

    5 Hotel Online Reputation Mistakes You Might Be Making

    The importance of online reputation management is no longer disputable. It’s also easy to make mistakes, as many hoteliers have found, as the wrong response can get a lot of bad press. Here are...

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  • Report: 78% of All Online Hotel Reviews Come From the Top Four Sites

    Report: 78% of All Online Hotel Reviews Come From the Top Four Sites

    In 2014, Revinate performed a deep analysis of its online review data and evaluated more than 20 million reviews from 80,000 properties in 125 countries. Last month, we released the 2017 edition...

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  • Global Hotel Reputation Benchmark Report 2017

    Global Hotel Reputation Benchmark Report 2017

    With over 30,000 hotel customers all over the world, Revinate has amassed over 220 million reviews in its seven years of service to hotels—nearly 40 million of those in 2016 alone. This is a deep...

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  • How to Get More Reviews on TripAdvisor

    How to Get More Reviews on TripAdvisor

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  • One Weird Way New Reviews Can Hurt Your Hotel’s TripAdvisor Ranking

    One Weird Way New Reviews Can Hurt Your Hotel’s TripAdvisor Ranking

    In general, it’s a great idea to encourage guests to write online reviews, as it’s one of seven ways to improve your hotel’s ranking on sites like TripAdvisor. As a refresher, the full makeup of...

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  • Revinate Heroes: Mark Anderson, Deputy General Manager - Commercial, Royal Garden Hotel

    Revinate Heroes: Mark Anderson, Deputy General Manager - Commercial, Royal Garden Hotel

    Of the modern traveler, Mark Anderson says, “The old business and leisure model is disappearing. It used to be that..."

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  • [Infographic] How to Choose the Right Art for Your Hotel

    [Infographic] How to Choose the Right Art for Your Hotel

    When making upgrades to your hotel’s rooms, it’s important to take a data-based approach to the investment opportunity. This means taking a look at the aggregate data on your hotel’s guest...

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  • Amplifying Your Guest Voice

    Amplifying Your Guest Voice

    Boosting your review volume can translate to significant business results. We often get asked, should hoteliers focus on Google or TripAdvisor? The answer is, it depends…

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  • Revinate Heroes: Aulianty Fellina Rizal, Director of Marketing and Communication1:45

    Revinate Heroes: Aulianty Fellina Rizal, Director of Marketing and Communication

    Aulianty Fellina Rizal is the Director of Marketing and Communication at The Sintesa Jimbaran in Bali. Watch this video to learn how she and her team are reinventing the guest experience.

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