Surveys

Maximize exposure and booking impact with guest feedback

  • Facebook Moves From Stars to Recommendations

    Facebook Moves From Stars to Recommendations

    Facebook has made some changes to focus on uncovering whether consumers recommend (or don’t recommend) a business.

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  • Understanding Trends in Guest Feedback

    Understanding Trends in Guest Feedback

    It’s important for hoteliers to understand how they’re faring against the competition. Take a look at a few of the many insights available in our Global Hotel Reputation and Surveys Benchmark Reports.

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  • 2018 Global Hotel Surveys Benchmark Report

    2018 Global Hotel Surveys Benchmark Report

    Revinate's inaugural 2018 Global Hotel Surveys Benchmark Report is now available for download! Access the report today to learn about the results of our analysis of 20 million surveys in 2017.

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  • A Deep Dive into 2017’s Top 5 Globally Trending Topics

    A Deep Dive into 2017’s Top 5 Globally Trending Topics

    We're drilling down on the most popular topics in guest reviews and sharing each topic's sentiment to provide hoteliers with some actionable advice for improving guest satisfaction.

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  • Data-Driven Tips for Survey Success in Asia Pacific

    Data-Driven Tips for Survey Success in Asia Pacific

    With survey responses from over 1,100 Asia Pacific hotel customers, we’re sharing tips and recommendations for hotels in-region to optimize their survey response rates.

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  • Revinate Exclusive: Top 5 Globally Trending Topics in Guest Reviews

    Revinate Exclusive: Top 5 Globally Trending Topics in Guest Reviews

    Revinate Reputation’s sentiment analysis helps hoteliers understand which services and amenities are most important to their guests. Keep reading to see the top 5 trending topics in guest reviews!

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  • Data-Driven Tips for Survey Success

    Data-Driven Tips for Survey Success

    There is very little more powerful to a hotel then verified guest feedback. It allows management to understand what guests love about their services and amenities and where there are opportunities...

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  • Revinate Heroes: Nicholas Diego, Director of Marketing

    Revinate Heroes: Nicholas Diego, Director of Marketing

    “Hospitality is so much more than a room,” says Nicholas Diego, Director of Marketing for the Mountain View Grand Resort & Spa in Whitefield, N.H. “Great hotels provide unique experiences.”

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  • [Infographic] Hotel Guest Satisfaction Industry Insights

    [Infographic] Hotel Guest Satisfaction Industry Insights

    Did you know that hotel guest satisfaction has improved for a fourth consecutive year and that luxury hotels are leading the charge? This is according to the J.D. Power 2016 Hotel Guest...

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  • Are hotel surveys really helping to serve guests?

    Are hotel surveys really helping to serve guests?

    Recently, I stayed at a hotel and following my stay they requested that I complete a guest satisfaction survey. I’m always happy to help businesses learn and improve. The problem? This survey was...

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  • Revinate now offers Google review publishing for Revinate Surveys™

    Revinate now offers Google review publishing for Revinate Surveys™

    Until now, Revinate Surveys customers have only had the option to enhance their online review presence by publishing guest survey feedback to TripAdvisor. We’re pleased to announce the release of...

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  • Cornell Finds Revinate Delivers Impressive TripAdvisor Results, Increased Occupancy, and Further Revenue Potential

    Cornell Finds Revinate Delivers Impressive TripAdvisor Results, Increased Occupancy, and Further Revenue Potential

    A recent study conducted by Chris Anderson, an associate professor at the Cornell School of Hotel Administration, found that hotels using Revinate Surveys™ experienced outstanding performance...

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  • Demystifying the Net Promoter Score for Hotels

    Demystifying the Net Promoter Score for Hotels

    The Net Promoter Score (NPS) is a simple but powerful metric used to measure guest satisfaction with one question. Created by Bain & Company, NPS is an emotion-based question that asks customers...

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  • Survey Best Practices 101: The Ultimate Guide to Creating the Ideal Survey Experience

    Survey Best Practices 101: The Ultimate Guide to Creating the Ideal Survey Experience

    Consumers today are becoming increasingly accustomed to companies asking for feedback. Whether you just paid for coffee and were asked about your experience or you received an email from your...

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