Guest Satisfaction Surveys

  • [Infographic] Hotel Guest Satisfaction Industry Insights

    [Infographic] Hotel Guest Satisfaction Industry Insights

    Did you know that hotel guest satisfaction has improved for a fourth consecutive year and that luxury hotels are leading the charge? This is according to the J.D. Power 2016 Hotel Guest...

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  • Are hotel surveys really helping to serve guests?

    Are hotel surveys really helping to serve guests?

    Recently, I stayed at a hotel and following my stay they requested that I complete a guest satisfaction survey. I’m always happy to help businesses learn and improve. The problem? This survey was...

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  • Revinate now offers Google review publishing for Revinate Surveys™

    Revinate now offers Google review publishing for Revinate Surveys™

    Until now, Revinate Surveys customers have only had the option to enhance their online review presence by publishing guest survey feedback to TripAdvisor. We’re pleased to announce the release of...

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  • Cornell Finds Revinate Delivers Impressive TripAdvisor Results, Increased Occupancy, and Further Revenue Potential

    Cornell Finds Revinate Delivers Impressive TripAdvisor Results, Increased Occupancy, and Further Revenue Potential

    A recent study conducted by Chris Anderson, an associate professor at the Cornell School of Hotel Administration, found that hotels using Revinate Surveys™ experienced outstanding performance...

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  • Demystifying the Net Promoter Score for Hotels

    Demystifying the Net Promoter Score for Hotels

    The Net Promoter Score (NPS) is a simple but powerful metric used to measure guest satisfaction with one question. Created by Bain & Company, NPS is an emotion-based question that asks customers...

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  • Survey Best Practices 101: The Ultimate Guide to Creating the Ideal Survey Experience

    Survey Best Practices 101: The Ultimate Guide to Creating the Ideal Survey Experience

    Consumers today are becoming increasingly accustomed to companies asking for feedback. Whether you just paid for coffee and were asked about your experience or you received an email from your...

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