Addressing the Whole Guest Experience: A Multi-Channel Strategy to Driving Direct Bookings
We have been hearing a lot of buzz, and frankly, confusion, about the role of Google in the booking decisio...
More thoughts to consider
Google Claims Customer Service More Important Than Loyalty Programs
A recent data report presented by Google identifies the customer experience as more important than loyalty programs when it comes to travel bookings for frequent travelers. Keep reading to learn more.
6 Tips to Increase Your Hotel Department Scores
Department scores largely define how the public views your property. How can you ensure your department scores are as high as possible? We’re sharing a few pointers that will help raise your scores.
6 Simple Ways to Improve Guest Satisfaction
As a hotelier, guest satisfaction is one of the most important aspects of your hotel. Whether it's driving up room rates or getting heads in beds, here are six easy ways to improve guest satisfaction.
What hoteliers can learn from a home concierge company
Hello Alfred, a home concierge service, hires only the most hospitable people to ensure customer success. This service offers three lessons that hoteliers can adopt to improve guest experiences.
Maximize the Guest Experience Before, During & After Their Stay
Recently StayNTouch, SHR and Revinate hosted a webinar about how to maximize the guest experience before, during & after the guest stay. This companion guide to the webinar has all the critical inform
[Infographic] Serving the Impatient American Consumer
Many Americans say technology has made them more impatient today than they were five years ago, according to recent research from Fetch and YouGov. The report was based on data from a survey of a...
Exclusive Interview: Current State of Marketing in the Hotel Industry with Tim Davis
Earlier this month we had the opportunity to sit down with Tim Davis, the CEO of PACE Dimensions, about the current state of marketing in the hotel industry. Tim is an industry veteran who was previou
Here’s One Way Hotels are Failing Pre-Arrival Guests
When it comes to pre-trip guest communications, the rest of the travel industry has left hotels far behind. As a result, travelers have far higher expectations, even compared to just five years...
Exclusive Interview: John Stocki, Founder and CEO of Stocki Exchange
As the Founder and CEO of the Stocki Exchange, a five year old hospitality consulting firm, John Stocki has found a passion in working with clients who are never willing to settle for “good...
Revinate Heroes: Nicholas Diego, Director of Marketing
“Hospitality is so much more than a room,” says Nicholas Diego, Director of Marketing for the Mountain View Grand Resort & Spa in Whitefield, N.H. “Great hotels provide unique experiences.”
Exclusive Interview: Matthijs Welle, CEO of Mews Systems
We sat down with Matthijs Welle, the CEO of Mews Systems. Matthijs spent most of his early career with Hilton in London, Johannesburg, and Prague. In 2013 he left his secure corporate job to join...
Guest Engagement: How You Can Get it Right
You’d think guest engagement wouldn’t be all that difficult. They’re guests, after all. They’ve already sold enough on your brand to have booked a room. Now you just need to hang on to them, ping...
Revinate Heroes: Kyle Kuczma, PR Coordinator
“How do we build nostalgic value in this future generation of guests? How do we keep them coming back again and again?"
Do you know what’s in your guest data?
You might know something about your guests, such as when they’ve booked a stay. But beyond confirming their reservation, do you even have the right email address, much less know enough to build...
Three Ways Hotels Can Tell Their Brand Stories Across Multichannel Touchpoints
In storytelling, structure and formula are often important to creating a complete narrative. The traditional stories that you remember from your childhood are often simple and easy to compose –...
[Infographic] The Hotel Industry of 2020
Today’s hotels are facing an increase in rapidly developing technology and ever more demanding customers. But what do we expect the guest of 2020 to look like and what technology do hoteliers need to
Hospitality Industry Action Items in 2017
As we look back on an interesting 2016 and then forward to a new year, we have the opportunity to learn from the past so that we can grow in the future. We’ve already seen a slew of predictions...
Revinate Heroes: Mark Anderson, Deputy General Manager - Commercial, Royal Garden Hotel
Of the modern traveler, Mark Anderson says, “The old business and leisure model is disappearing. It used to be that..."
[Infographic] How to Choose the Right Art for Your Hotel
When making upgrades to your hotel’s rooms, it’s important to take a data-based approach to the investment opportunity. This means taking a look at the aggregate data on your hotel’s guest...
The Importance of Self-Service Technology in Hospitality