Guest Experience

  • 6 Tips to Increase Your Hotel Department Scores

    6 Tips to Increase Your Hotel Department Scores

    Department scores largely define how the public views your property. How can you ensure your department scores are as high as possible? We’re sharing a few pointers that will help raise your scores.

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  • 6 Simple Ways to Improve Guest Satisfaction

    6 Simple Ways to Improve Guest Satisfaction

    As a hotelier, guest satisfaction is one of the most important aspects of your hotel. Whether it's driving up room rates or getting heads in beds, here are six easy ways to improve guest satisfaction.

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  • What hoteliers can learn from a home concierge company

    What hoteliers can learn from a home concierge company

    Hello Alfred, a home concierge service, hires only the most hospitable people to ensure customer success. This service offers three lessons that hoteliers can adopt to improve guest experiences.

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  • Maximize the Guest Experience Before, During & After Their Stay

    Maximize the Guest Experience Before, During & After Their Stay

    Recently StayNTouch, SHR and Revinate hosted a webinar about how to maximize the guest experience before, during & after the guest stay. This companion guide to the webinar has all the critical inform

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  • [Infographic] Serving the Impatient American Consumer

    [Infographic] Serving the Impatient American Consumer

    Many Americans say technology has made them more impatient today than they were five years ago, according to recent research from Fetch and YouGov. The report was based on data from a survey of a...

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  • Exclusive Interview: Current State of Marketing in the Hotel Industry with Tim Davis

    Exclusive Interview: Current State of Marketing in the Hotel Industry with Tim Davis

    Earlier this month we had the opportunity to sit down with Tim Davis, the CEO of PACE Dimensions, about the current state of marketing in the hotel industry. Tim is an industry veteran who was previou

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  • Here’s One Way Hotels are Failing Pre-Arrival Guests

    Here’s One Way Hotels are Failing Pre-Arrival Guests

    When it comes to pre-trip guest communications, the rest of the travel industry has left hotels far behind. As a result, travelers have far higher expectations, even compared to just five years...

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  • Exclusive Interview: John Stocki, Founder and CEO of Stocki Exchange

    Exclusive Interview: John Stocki, Founder and CEO of Stocki Exchange

    As the Founder and CEO of the Stocki Exchange, a five year old hospitality consulting firm, John Stocki has found a passion in working with clients who are never willing to settle for “good...

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  • Revinate Heroes: Nicholas Diego, Director of Marketing

    Revinate Heroes: Nicholas Diego, Director of Marketing

    “Hospitality is so much more than a room,” says Nicholas Diego, Director of Marketing for the Mountain View Grand Resort & Spa in Whitefield, N.H. “Great hotels provide unique experiences.”

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  • Exclusive Interview: Matthijs Welle, CEO of Mews Systems

    Exclusive Interview: Matthijs Welle, CEO of Mews Systems

    We sat down with Matthijs Welle, the CEO of Mews Systems. Matthijs spent most of his early career with Hilton in London, Johannesburg, and Prague. In 2013 he left his secure corporate job to join...

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  • Guest Engagement: How You Can Get it Right

    Guest Engagement: How You Can Get it Right

    You’d think guest engagement wouldn’t be all that difficult. They’re guests, after all. They’ve already sold enough on your brand to have booked a room. Now you just need to hang on to them, ping...

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  • Revinate Heroes: Kyle Kuczma, PR Coordinator

    Revinate Heroes: Kyle Kuczma, PR Coordinator

    “How do we build nostalgic value in this future generation of guests? How do we keep them coming back again and again?"

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  • Do you know what’s in your guest data?

    Do you know what’s in your guest data?

    You might know something about your guests, such as when they’ve booked a stay. But beyond confirming their reservation, do you even have the right email address, much less know enough to build...

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  • Three Ways Hotels Can Tell Their Brand Stories Across Multichannel Touchpoints

    Three Ways Hotels Can Tell Their Brand Stories Across Multichannel Touchpoints

    In storytelling, structure and formula are often important to creating a complete narrative. The traditional stories that you remember from your childhood are often simple and easy to compose –...

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  • [Infographic] The Hotel Industry of 2020

    [Infographic] The Hotel Industry of 2020

    Today’s hotels are facing an increase in rapidly developing technology and ever more demanding customers. But what do we expect the guest of 2020 to look like and what technology do hoteliers need to

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  • Hospitality Industry Action Items in 2017

    Hospitality Industry Action Items in 2017

    As we look back on an interesting 2016 and then forward to a new year, we have the opportunity to learn from the past so that we can grow in the future. We’ve already seen a slew of predictions...

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  • Revinate Heroes: Mark Anderson, Deputy General Manager - Commercial, Royal Garden Hotel

    Revinate Heroes: Mark Anderson, Deputy General Manager - Commercial, Royal Garden Hotel

    Of the modern traveler, Mark Anderson says, “The old business and leisure model is disappearing. It used to be that..."

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  • [Infographic] How to Choose the Right Art for Your Hotel

    [Infographic] How to Choose the Right Art for Your Hotel

    When making upgrades to your hotel’s rooms, it’s important to take a data-based approach to the investment opportunity. This means taking a look at the aggregate data on your hotel’s guest...

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  • The Importance of Self-Service Technology in Hospitality

    The Importance of Self-Service Technology in Hospitality

    It’s important to know the differences between a self-service option or hiring an agency when developing your hotel’s email marketing strategy. A self-service or do-it-yourself email solution...

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  • Exclusive Interview: Chinese travelers’ boom in Seattle

    Exclusive Interview: Chinese travelers’ boom in Seattle

    120 million travelers from China went overseas in 2015, according to statistics from the China National Administration of Tourism. And approximately 115K of them visited Seattle. We had the...

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