Guest Experience

  • 5 Ways Hotels are Screwing Up Guest Engagement: How You Can Get it Right

    5 Ways Hotels are Screwing Up Guest Engagement: How You Can Get it Right

    You’d think guest engagement wouldn’t be all that difficult. They’re guests, after all. They’ve already sold enough on your brand to have booked a room. Now you just need to hang on to them, ping...

    Learn More
  • Revinate Heroes: Kyle Kuczma, PR Coordinator

    Revinate Heroes: Kyle Kuczma, PR Coordinator

    “How do we build nostalgic value in this future generation of guests? How do we keep them coming back again and again?"

    Read Article
  • Do you know what’s in your guest data?

    Do you know what’s in your guest data?

    You might know something about your guests, such as when they’ve booked a stay. But beyond confirming their reservation, do you even have the right email address, much less know enough to build...

    Learn More
  • Three Ways Hotels Can Tell Their Brand Stories Across Multichannel Touchpoints

    Three Ways Hotels Can Tell Their Brand Stories Across Multichannel Touchpoints

    In storytelling, structure and formula are often important to creating a complete narrative. The traditional stories that you remember from your childhood are often simple and easy to compose –...

    Learn More
  • [Infographic] The Hotel Industry of 2020

    [Infographic] The Hotel Industry of 2020

    Today’s hotels are facing an increase in rapidly developing technology and ever more demanding customers. But what do we expect the guest of 2020 to look like and what technology do hoteliers need to

    Learn More
  • Hospitality Industry Action Items in 2017

    Hospitality Industry Action Items in 2017

    As we look back on an interesting 2016 and then forward to a new year, we have the opportunity to learn from the past so that we can grow in the future. We’ve already seen a slew of predictions...

    Learn More
  • ×

    Like what you see? Subscribe to our weekly email:

    First Name
    Last Name
    Hotel Name
    Country
    !
    Thank you!
    Error - something went wrong!
  • Revinate Heroes: Mark Anderson, Deputy General Manager - Commercial, Royal Garden Hotel

    Revinate Heroes: Mark Anderson, Deputy General Manager - Commercial, Royal Garden Hotel

    Of the modern traveler, Mark Anderson says, “The old business and leisure model is disappearing. It used to be that..."

    Read Article
  • [Infographic] How to Choose the Right Art for Your Hotel

    [Infographic] How to Choose the Right Art for Your Hotel

    When making upgrades to your hotel’s rooms, it’s important to take a data-based approach to the investment opportunity. This means taking a look at the aggregate data on your hotel’s guest...

    Learn More
  • The Importance of Self-Service Technology in Hospitality

    The Importance of Self-Service Technology in Hospitality

    It’s important to know the differences between a self-service option or hiring an agency when developing your hotel’s email marketing strategy. A self-service or do-it-yourself email solution...

    Learn More
  • Exclusive Interview: Chinese travelers’ boom in Seattle

    Exclusive Interview: Chinese travelers’ boom in Seattle

    120 million travelers from China went overseas in 2015, according to statistics from the China National Administration of Tourism. And approximately 115K of them visited Seattle. We had the...

    Learn More
  • Revinate Heroes: Jamie Fox, Director of Rooms, Hotel Emma

    Revinate Heroes: Jamie Fox, Director of Rooms, Hotel Emma

    As the Director of Rooms at The Hotel Emma, an historic independent property in San Antonio, Jamie Fox’s philosophy is simple: “The guest experience is everything. If you constantly...

    Read Article
  • 中国游客 Zhōngguó Yóukè (The Chinese Tourist) – The New Opportunity for Hotels in the Pacific Northwest

    中国游客 Zhōngguó Yóukè (The Chinese Tourist) – The New Opportunity for Hotels in the Pacific Northwest

    120 million travelers from China went overseas in 2015, according to statistics from the China National Administration of Tourism. This number puts China at the top of the list of countries of...

    Learn More
  • Does Green Matter for Hotels?

    Does Green Matter for Hotels?

    Over the last few years, hotel companies have made a determined effort to deal with the impact their business activities have on the environment. Hoteliers recognise the tangible benefits in...

    Learn More
  • Exclusive Interview: The Future of Hotel Technology

    Exclusive Interview: The Future of Hotel Technology

    For hoteliers looking to stay on top of the latest in hotel technology, it can be difficult to separate the flash-in-the-pan trends from immediate necessities. We had the opportunity to speak with...

    Learn More
  • [Infographic] Hotel Guest Satisfaction Industry Insights

    [Infographic] Hotel Guest Satisfaction Industry Insights

    Did you know that hotel guest satisfaction has improved for a fourth consecutive year and that luxury hotels are leading the charge? This is according to the J.D. Power 2016 Hotel Guest...

    Learn More
  • Exclusive Interview: Improve the Hotel Booking Process, the Guest Experience, and More

    Exclusive Interview: Improve the Hotel Booking Process, the Guest Experience, and More

    What are some of the reasons why guests choose to book with an online travel agency (OTA) over a hotel’s website? According to an August 2016 Phocuswright report, the #1 reason is that OTA...

    Learn More
  • Hospitality Industry Pain Points: Strategies for Hoteliers by Hoteliers

    Hospitality Industry Pain Points: Strategies for Hoteliers by Hoteliers

    We always enjoy getting our customers together to discuss their experiences as hoteliers in a rapidly-evolving history. Not only do we get to learn about their pain points, but they get to discuss...

    Learn More
  • Hotel Distribution, OTAs, and the Future of Hotel Technology

    Hotel Distribution, OTAs, and the Future of Hotel Technology

    An interview with David Chestler at Siteminder The hospitality landscape is rapidly changing. With new distribution channels opening up, hotel management has become more complex for hotels. To get...

    Learn More
  • For Hotels, Small Things Make a Difference

    For Hotels, Small Things Make a Difference

    How small things can still make a big difference: Why guests should take center stage in a rapidly changing and highly competitive business environment This is an analysis originally published on...

    Learn More
  • Personalization of the Guest Journey

    Personalization of the Guest Journey

    The first step for hotels is to capture their guest data to start building profiles of each guest. The second step is to create automated and personalized communications at different touch-points...

    Learn More
  • loading
    Loading More...